About CDI
A BRIGHTER DIGITAL WALESWe exist to help businesses and organisations in Wales work smarter using digital tools, automation and AI. We translate possibilities into practical solutions that fit your real world.
Learn more about us →Practical digital
improvement for
Welsh businesses.
We help SMEs save time, reduce wasted admin, improve systems and make better use of digital tools, automation and AI — so you can focus on what really matters.
No hype. No jargon. Just practical next steps.
Why we do it
REAL CHALLENGES. REAL IMPACT.Many SMEs are overwhelmed by disconnected systems, repetitive tasks, uncertainty around AI and a lack of time. We help make sense of the options and turn them into practical next steps that deliver real results.
Our story →Our promise
PRACTICAL. SUPPORTIVE. RESULTS.- Practical solutions, not theory
- Plain English, no jargon
- Proportionate and cost-effective
- Measurable improvements
- A supportive partner for your journey
What we help with
RIGHT TOOLS. REAL SOLUTIONS. TAILORED TO YOU.Websites & digital presence
Modern, effective websites that help you win work.
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The problem
An outdated, slow or confusing website can quietly cost you enquiries every week.
What CDI does
We design and improve clear, professional websites around what your customers actually need to do — find information, trust you and get in touch.
What you gain
A credible digital presence that is easier to use, easier to maintain and better at turning visitors into enquiries.
Automation & AI
Save time, reduce admin and work smarter.
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The problem
Repetitive copying, chasing and re-keying between systems wastes staff time and creates avoidable mistakes.
What CDI does
We map the repetitive steps and automate the parts that genuinely make sense, using proportionate tools rather than adding complexity.
What you gain
Less manual admin, fewer errors and more staff time for work that actually needs a person.
CRM & workflows
Organise contacts, enquiries, follow-ups and processes.
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The problem
When customer information is spread across inboxes, notebooks and spreadsheets, follow-ups get missed and nobody has the full picture.
What CDI does
We set up a practical CRM and workflow that reflects how your business really handles leads, customers and jobs.
What you gain
A clear shared view of what is happening, what needs doing next and who owns it.
Microsoft 365
Get more from Teams, SharePoint, Outlook and the tools you already use.
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The problem
Many businesses pay for Microsoft 365 but still rely on manual workarounds, duplicated files and scattered information.
What CDI does
We organise Microsoft 365 around your workflow and make better use of Teams, SharePoint, Outlook, Excel, Power Automate and related features where useful.
What you gain
Better organisation and collaboration without buying a completely new stack.
Google Workspace
Set up and streamline Gmail, Drive, Sheets and more.
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The problem
Files, email, forms and spreadsheets can become fragmented as a business grows.
What CDI does
We structure Google Workspace so Gmail, Drive, Sheets, Forms and Calendar work together more cleanly for your team.
What you gain
Less duplication, clearer ownership and simpler day-to-day collaboration.
ChatGPT & AI assistants
Practical ways to use AI in your business.
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The problem
AI can feel overwhelming, and buying tools without a clear use case often creates more noise than value.
What CDI does
We identify sensible AI use cases such as drafting, summarising, finding information and supporting routine work, then help your team use them safely and practically.
What you gain
Useful time savings without forcing AI into parts of the business where it does not belong.
Business systems & integrations
Connect your tools and reduce manual work.
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The problem
Separate systems often create duplicate entry, awkward hand-offs and gaps in visibility.
What CDI does
We connect the tools you already use or build a focused internal solution where an off-the-shelf option does not fit.
What you gain
Fewer unnecessary steps and a process that feels joined-up rather than patched together.
Dashboards & reporting
Turn your data into useful insights.
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The problem
Important information is often spread across multiple files and systems, making simple questions take too long to answer.
What CDI does
We bring useful information together into clear dashboards and reports built around the decisions you actually need to make.
What you gain
A faster, clearer view of performance, workload and problems that need attention.
Training & support
Build confidence and get ongoing support.
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The problem
New systems only help if the people using them understand them and feel confident with the change.
What CDI does
We provide practical, plain-English training and follow-up support around the tools and workflows introduced.
What you gain
A more capable team that can use and improve the system without becoming dependent on CDI.
Our approach
SIMPLE STEPS. MEANINGFUL PROGRESS.Understand
We learn about your business, challenges and goals.
Recommend
We propose practical, tailored solutions with clear next steps.
Implement
We help you put the plan into action and provide ongoing support.
CDI also builds products such as
Simple tools for real business challenges.Learn more about Clarity →
Ideas into impact.
Let's talk about
a brighter, more
productive Wales.
Book a call or send us a message — we'd love to learn about your business and how we can help.
✉ cymrudigitalintelligence@gmail.com☎ 07768 809609We'll get back to you as soon as possible.